holiday inn express crystal city reagan national airport

I have taken the liberty of referring this to Hilton Corporate. This establishment falls far short of even being able to do that. I really would look elsewhere for a hotel provider that can provide all of the basic amenities that one anticipates having during a stay. It seems in looking at other reviews, the hot water issue seems to be an ongoing one. Received a email(after completing the silly survey) that was pandering at best, informing me they would discuss the issue with engineering. Catching our flight was more improtant than cleaning up, so this was the condition we were left in for the day. Notified the front desk at 3:45AM, was told engineering would be in by 4.30AM, they were made aware and no resoulotion was made. Was upgraded and provided a room next to the elevator(despite what's in my profile.) The crowning failure here was the complete lack of hot running water in the shower as we were preparing to depart the hotel on Sat. Since then, this establishment (and its staff) has seen very heavy use, and the obviously not well maintained facility reflects that. I had stayed here previously, and it was decent at that point.

We booked this establishment for a one night stay on December 23 before an early flight out the next morning.

Holiday inn express crystal city reagan national airport